Ours Integration with Healthie

This guide will walk you through integrating Ours with your Healthie account. You'll learn how to track patient interactions, appointments, and clinical events seamlessly while ensuring HIPAA-compliant analytics for privacy-conscious healthcare applications.

Setting Up Healthie Integration

Follow these steps to set up the integration:

1. Enable API Access:

   • Ensure your Healthie account has an active API membership (Enterprise plan)
   • Contact Healthie support to enable developer access if not already enabled
   • Navigate to Settings > Developer > Webhooks in your Healthie account

2. Create a New Source in Ours:

   • In the Ours app, navigate to Sources and create a new source
   • Select Healthie from the options
   • Save your Healthie API key for making authenticated API calls

3. Configure Webhooks in Healthie:

   • Click "Add Webhook" in the Healthie Developer settings
   • Enter the Ours Webhook URL provided during source creation
   • Select the following webhook events:
     • appointment.updated - For tracking attended appointments
     • appointment.created - For new appointments
     • appointment.deleted - For cancelled appointments
   • Note: Ours Privacy can work with any event from Healthie. We fetch additional information for the webhook payload for Appointment events.

4. Submit a Test Event:

   • Create a test appointment or patient interaction in Healthie
   • Verify that the data is sent to Ours
   • Check the Ours app for pre-populated variables from the event payload

5. Map Clinical Fields:

   • Use the field mapping interface in Ours to map Healthie data to Ours attributes
   • Include essential patient identifiers while ensuring HIPAA compliance
   • Map appointment and clinical event data for accurate tracking

Key Features

Appointment Status Tracking

Track the complete appointment lifecycle:

• Appointment Status: Monitor appointment status changes (Occurred, No-Show, Re-Scheduled, Cancelled)
• Post-Meeting Status: Track pm_status field for attendance confirmation
• Provider and Patient Details: Access complete appointment information via API
• Many More Events: Healthie has 100+ events they can send to Ours Privacy

HIPAA-Compliant Data Handling

Our integration ensures secure data handling:

• Secure Webhook Verification: Validate incoming webhooks using signature verification
• Encrypted API Communication: All API calls use HTTPS with proper authentication
• Minimal Data Exposure: Webhook payloads contain only essential identifiers
• Secure Data Storage: Sensitive information is stored according to HIPAA guidelines

Clinical Analytics

Gain insights into your practice's performance:

• Appointment Analytics: Track attendance rates and scheduling patterns
• Provider Performance: Monitor provider schedules and patient interactions
• Patient Engagement: Analyze appointment completion rates
• Resource Utilization: Track facility and provider usage

Key Benefits of the Ours Healthie Integration

• HIPAA Compliance: Designed specifically for healthcare applications
• Real-time Updates: Instant notification of appointment status changes
• Secure Data Transmission: Server-side integration with proper authentication
• Comprehensive Tracking: Capture all important appointment events

For further assistance, contact [email protected].