Tellescope Integration

This guide will walk you through integrating Ours with your Tellescope account using Google Tag Manager (GTM). You'll learn how to track patient interactions and clinical events seamlessly while ensuring HIPAA-compliant analytics for privacy-conscious healthcare applications.

Setting Up Tellescope Integration

Follow these steps to set up the integration:

1. Enable GTM Access on Tellescope:

   • Contact Tellescope support to enable Google Tag Manager on your website
     • With Google Tag Manager enabled, corresponding dataLayer pushes will be emitted for each form step
   • They will provide you with the necessary permissions and access

2. Install Ours via GTM:

   • Follow our GTM Installation Guide to set up Ours
   • Create the Ours Privacy template in GTM
   • Save your Ours Privacy token as a variable
   • Create a GTM tag to install Ours Privacy
   • Configure event tracking tags as needed

3. Configure Event Tracking:

   • Create tags in GTM to track relevant Tellescope events
   • Map clinical fields and patient interactions
   • Ensure proper event naming for consistency

4. Test the Integration:

   • Use GTM's Preview mode to test your tags
   • Verify that events are being sent to Ours
   • Check the Ours app for incoming data

Key Features

Event Tracking

Track various Tellescope events:

• Patient Interactions: Monitor patient engagement and interactions
• Clinical Events: Track important clinical activities
• Custom Events: Configure additional events based on your needs

All dataLayer event types:

• Forms
  • public_form_start - the user submitted the first step of the form
  • form_submitted - the user has submitted the final step of the form.
  • form_progress - the user has made it to the next step in the form (fires in parallel to public_form_start and form_submitted
• Appointments
  • booking_widget_loaded - the booking widget has loaded on site.
  • selected_time - the user has selected a time on the calendar to book an appointment
  • completed_intake - the user has completed the intake form for the booking
  • completed_booking - the user has completed the booking for the appointment

All parameter event types:

• Forms
  • formId - The corresponding ID of the form
  • previousTitle - The corresponding Title of the field that was just completed
  • fieldId - The corresponding ID of the next field
  • title - The corresponding Title of the next field
  • status - The corresponding Status of the next field

Things to consider:

• Some parameters are optional, meaning that if the form does not have a title or status, then those values may be exempt from the dataLayer push.
• The fieldId, title and status fields are also in reference to the next step within the process, not the step that was already completed. Meaning if a user completed step 1, the fieldId, title, and status values will reflect step 2 (which the user is landing on). To grab the value for the field completed, please reference previousTitle instead.
• Events are sent from Google Tag Manager to the Ours Privacy App so any potential PII/PHI will be scrubbed before hitting the destination. This allows the user to have full control of the events to be captured, modified, and sent.

HIPAA-Compliant Data Handling

Our integration ensures secure data handling:

• Secure Data Transmission: All data flows through Ours Privacy's secure infrastructure
• Encrypted Communication: All tracking uses HTTPS with proper authentication
• Minimal Data Exposure: Only essential identifiers are tracked
• Secure Data Storage: Sensitive information is stored according to HIPAA guidelines

Clinical Analytics

Gain insights into your practice's performance:

• Patient Engagement: Track patient interactions and engagement
• Clinical Activity: Monitor clinical events and activities
• Custom Analytics: Create custom reports based on tracked events

Key Benefits of the Ours Tellescope Integration

• HIPAA Compliance: Designed specifically for healthcare applications
• Easy Implementation: Simple GTM-based integration
• Secure Data Transmission: All data flows through Ours Privacy
• Flexible Tracking: Configure custom events based on your needs
• Full Self Serve Integration: Not needed to work with the dev team at Tellescope to integrate dataLayer pushes or events.

Data Flow

1. Tellescope events are captured through GTM
2. Data flows through Ours Privacy's secure infrastructure
3. Events are processed and made available for analytics and advertising platforms
4. Data can be forwarded to other destinations while maintaining HIPAA compliance

For further assistance, contact [email protected].