Session Replay

Go beyond events and see what your users actually did. HIPAA-compliant session replay captures visitor interactions on your site and lets you replay them alongside your event analytics.

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What you get

• Complete session replays of visitor interactions, page navigation, and visual changes
• AI summaries that read a session for you and cite the moments that mattered
• Event correlation: open any event in analytics and watch the session it came from
• Privacy controls: text masking, element blocking, and per-selector overrides
• Sampling and event-triggered recording so you can record 1% of sessions but always capture checkout
• Automatic data lifecycle with configurable retention based on your plan

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Use cases

• User behavior analysis: watch how visitors actually navigate your site
• Conversion optimization: find friction points in real journeys
• Support and troubleshooting: replay the exact session a customer is reporting
• QA on production: see how a change actually behaves under real traffic

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Find and watch a session

Open Session replays under Analytics to see every recording in a date range, newest first.

Each row is one session. Watch opens it in the player, and clicking anywhere on the row does the same thing. Hold Cmd or Ctrl, or middle-click, to open a replay in another tab and keep your place in the list.

To narrow the list:

• Set the date range at the top right. Ranges are limited to 60 days, and to your plan's replay retention window.
• Filter by page URL to find sessions that visited a specific path.
• Filter by event to find sessions that contain a specific tracked event, such as a form submission or a failed checkout.
• Sort by duration, pages, or events to put the longest or busiest sessions first. Sorting ranks the sessions already loaded, so load more first if you want the ranking to cover the whole range. Sorting by Started always covers the full range.

Filters and sorting live in the page URL, so a filtered, ranked list can be shared with a colleague as a link.

Every row also has a More actions menu for opening the visitor's profile, opening the session's events in analytics, copying a link to the session, copying the session ID for a support ticket or a log search, and opening the replay in a new tab.

Session replays show up outside this page too. A page's detail view, a visitor's profile, an experiment's results, and a funnel step each list the recordings behind the numbers on screen, using the same rows and the same Watch action.

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How it fits together

1. Provisioned per account: contact your account representative to turn Session Replay on
2. Loaded by the Ours Privacy Web SDK: pass a replay token in init, or configure it through Tag Manager
3. Captures privately: recordings are captured over your own first-party domain when you have a custom domain configured
4. Surfaces in the dashboard: every event in analytics links to the replay it came from

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Next steps

• Installation: install through the Web SDK or Tag Manager
• AI summaries: read a session instead of watching it
• Privacy and masking: control what is captured
• Configuration: full reference for session_replay init options
• Sampling and event-triggered recording: record only the sessions you care about
• Recipes: copy-paste setups for common goals
• Data and retention: how long replays are kept
• FAQs