Session Replay

Go beyond events and see what your users actually did. HIPAA-compliant session replay captures visitor interactions on your site and lets you replay them alongside your event analytics.

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What you get

• Complete session replays of visitor interactions, page navigation, and visual changes
• Event correlation — open any event in analytics and watch the session it came from
• Privacy controls — text masking, element blocking, and per-selector overrides
• Sampling and event-triggered recording so you can record 1% of sessions but always capture checkout
• Automatic data lifecycle with configurable retention based on your plan

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Use cases

• User behavior analysis — watch how visitors actually navigate your site
• Conversion optimization — find friction points in real journeys
• Support and troubleshooting — replay the exact session a customer is reporting
• QA on production — see how a change actually behaves under real traffic

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How it fits together

1. Enabled by your account team — Session Replay is provisioned per account
2. Loaded by the Ours Privacy Web SDK — pass a replay token in init, or configure it through Tag Manager
3. Captures privately — recordings are stored on your own first-party domain when you have a custom domain configured
4. Surfaces in the dashboard — every event in analytics links to the replay it came from

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Next steps

• Installation — install through the Web SDK or Tag Manager
• Privacy and masking — control what is captured
• Configuration — full reference for session_replay init options
• Sampling and event-triggered recording — record only the sessions you care about
• Data and retention — how long replays are kept
• FAQs