Ours Integration with CallRail

This guide will walk you through integrating Ours with your CallRail account. You’ll learn how to track calls, SMS, and form submissions seamlessly while ensuring HIPAA-compliant analytics for privacy-conscious applications.

CallRail Webhooks (custom integration)

For advanced tracking and to access detailed event data, you can set up a custom integration with CallRail. Follow these steps:

1. Create a New Source in Ours Privacy:

   • In the Ours app, navigate to Sources and create a new source.
   • Select CallRail from the options and copy the Webhook URL provided.

2. Subscribe to Webhooks in CallRail:

   • Go to your CallRail > Integration Settings.
   • Add a new webhook and paste the Ours Webhook URL.
   • Subscribe to the desired events to capture data. Below are the events we recommend:
     • Call completed
     • SMS received
     • SMS sent
     • Form submission received

3. Submit a Test Event:

   • Trigger a test event (e.g., make a call or fill out a form) to ensure data is sent to Ours.
   • Check the Ours app for pre-populated variables from the event payload.

4. Map Extra Event Fields:

   • Use the field mapping interface in Ours to map CallRail event data to Ours attributes.
   • The default integration has all important properties mapped. But, you can make custom form fields into Ours Privacy if you wish.

Payload Preview

If you are customizing your CallRail integration, you can use the "Preview Data" panel to view the latest payloads sent from CallRail to Ours Privacy.

Key Benefits of the Ours CallRail Integration

• HIPAA Compliance: Ideal for healthcare and other privacy-sensitive industries.
• Custom Event Flexibility: Track calls, SMS, form submissions, and more.
• Enhanced Data Accuracy: Server-side integration ensures reliable analytics.

For further assistance, contact [email protected].