Ours Integration with Alchemer

This guide will walk you through integrating Ours with your Alchemer account. You’ll learn how to track survey responses and custom events seamlessly while ensuring HIPAA-compliant analytics for privacy-conscious applications.

Alchemer Redirect (easy integration)

The simplest way to integrate Ours with Alchemer is to set up a redirect after survey completion. Here's how:

1. Make sure your Ours tracking script is installed on your website.
2. Link from your website to an Alchemer survey.
3. Set up a custom thank-you page in Alchemer to redirect back to your website.

On your thank-you page, fire this Ours event:

ours('track', 'SurveyCompleted');

This method requires no complex integration and provides basic tracking. Configure the redirect in your Alchemer survey settings.

Ours Alchemer Source (custom integration)

For more advanced tracking and to access survey response details, you can set up a custom integration with Alchemer. Follow these steps:

1. Create a New Source:

   • In the Ours app, navigate to Sources and create a new source.
   • Select Alchemer from the options and copy the Webhook URL provided.

2. Add Webhook in Alchemer:

   • Go to your Alchemer survey settings.
   • Add a new webhook action on a survey page (not the first page) and paste the Ours Webhook URL.
   • Choose the HTTP POST method for larger data transmission.

3. Submit a Test Survey:

   • Complete a test survey to ensure data is sent to Ours.
   • Check the Ours app for pre-populated variables from the survey payload.

4. Map Survey Fields:

   • Use the field mapping interface in Ours to map Alchemer survey data to Ours attributes.
   • Include at least the Ours visitor ID and optionally an email address for user association.

Advanced Source Integration

To link Ours visitor data with Alchemer survey responses:

1. Add a Hidden Field in Alchemer:

   • Set up a hidden field in your survey to capture the Ours User ID.

2. Pass Visitor ID via URL:

   • When linking to the Alchemer survey, append the Ours User ID as a URL parameter. Example:

<a href="https://survey.alchemer.com/s3/your-survey-id?ours_user_id={{ours_user_id}}">Start Survey</a>

3. Map Hidden Field:
   • Map the hidden field in the Ours app to the visitor ID for accurate user tracking.

Key Benefits of the Ours Alchemer Integration

• HIPAA Compliance: Ideal for healthcare and other privacy-sensitive industries.
• Custom Event Flexibility: Track survey responses, interactions, and more.
• Enhanced Data Accuracy: Server-side integration ensures reliable analytics.

For further assistance, contact [email protected].