Video FAQs

Is Ours Privacy Video HIPAA-compliant?

Video hosting runs on the same infrastructure and controls as the rest of the platform, and Ours Privacy offers a Business Associate Agreement (BAA) for healthcare organizations. That said, video published for a website is public content by design. Work with your compliance team on what belongs in a video, and see the question below about PHI.

Who can see my videos?

Anyone with the link. The player page and the raw file URLs are public, as they have to be for a video that plays on your website. There is no per-viewer access control, password, or expiring link.

What video formats can I upload?

MP4 and WebM. Poster images can be JPEG or PNG, and captions can be VTT or SRT. See Uploading videos.

Why is my video still processing?

Every upload is re-encoded, has still frames captured for its thumbnail, and is transcribed for captions. How long that takes scales with the length and size of the file. The video shows Processing until it is done, and playback and the embed code become available at that point.

Are captions automatic?

Yes. Choose the source language before uploading, and the captions attach to the player without any further setup. Review them before publishing anything where accuracy matters, since automatic transcription can misrender clinical terms and proper nouns. See Captions and transcripts and Caption vocabulary.

Can I have captions in another language?

Yes. Pick the source language before you upload, then translate the captions in the dashboard or upload a VTT or SRT file for another language. The player lists every ready track and uses the viewer's browser language when it has a match.

Do video views count toward my tracked visitor total?

No. Playback events are tracked like other events on the page, so a visitor watching a video on your site is already in your visitor count. Someone watching a video on a page without your Web SDK is not tracked at all.

Do I need to install anything to get video analytics?

The Ours Privacy Web SDK needs to be on the page hosting the video, which it already is if you use the rest of the platform. There is nothing else to install and nothing to enable. A video on a page without the SDK still plays normally, it just does not report. See Video analytics events.

Can I send video engagement to Google Analytics or an ad platform?

Yes. Video playback produces video_start, video_progress, and video_complete events using the standard GA4 naming, so they can be allowed and mapped to any destination like your other events.

Can I export the raw video analytics data into a BI tool like Looker Studio?

Yes. Video playback is recorded as normal events, so a warehouse destination such as Google BigQuery or Snowflake receives the video events with the rest of your event data on its regular sync, ready to query from Looker Studio, Tableau, or any tool that reads that warehouse. See Business Intelligence & Dashboarding Tools for the connection path per tool, and Video analytics events for the properties each event carries. If you only need the summary time series, Export CSV on the report is quicker.

Why does the report show a video titled "Unknown"?

Events arrived without a title attached, which usually means the video had no title set when its embed code was generated. Set a title on the video and events report under it from then on. See Updating a video.

Can viewers pick a playback quality?

Yes, with the Adaptive player. It starts in Auto and adjusts to the viewer's connection. When a video has more than one available quality, viewers can pick one from the player controls. Inline and Popup embeds keep using the standard MP4 player.

Can visitors change the playback speed?

Yes. The control bar includes a speed control offering 0.5x, 0.75x, 1x, 1.25x, 1.5x, and 2x. It is always available when Show controls is on, in both Inline and Popup players, and it is not something you configure in the dashboard. The choice applies to that playback session only and is not remembered across page loads. See Embed configuration.

Can I link to a specific time in a video?

Yes. Add start=<seconds> to the player URL, so ?start=45 opens the video 45 seconds in. Use a whole number of seconds from 0 through 86400; timestamps such as 1:30 are ignored and the video starts at the beginning. It works for both Inline and Popup and keeps your other embed parameters. See Embed configuration.

Can I use my own button to open a Popup video?

Yes. Keep the generated Popup wrapper and its script, then put your own <button type="button"> or <a> inside the wrapper and add data-ours-video-popup-trigger to it. Give it an accessible name and style it however your page needs. See Use your own launch control.

Can I change the video file without changing the code on my page?

Yes. Choose Replace video on the Details tab. The embed code, title, and reporting history stay with the video while the new footage processes.

Can I stream live video or restrict who can watch?

No. Video is for public website content. It does not provide live streaming, sign-in, passwords, expiring links, DRM, or domain, geographic, or IP-based playback restrictions.

How many videos can I have?

Each account has a video limit. The Videos page shows your count against it. To raise it, contact your account representative.

Can I put several videos on one page as a library?

Yes. Group them into a channel and publish the whole set as one browsable page from a single embed code, instead of placing each video individually. See Video Channels.

What is the difference between Inline and Popup?

Inline places the player directly in the page. Popup opens the same player in a lightbox from a thumbnail, text link, time-on-page delay, or shared URL. Use Inline when the player is part of the page content, or Popup when you want to launch it over the page without reserving space for the full player. See Embedding videos.

Does Popup start playing automatically?

Yes. Thumbnail and Text link triggers request playback with sound because they follow a visitor action. Time on page and URL parameter triggers start muted because they open automatically. Browser, device, and operating-system settings can still block autoplay.

Can visitors use a Popup video without a mouse?

Yes. The Thumbnail button and Text link can be opened from the keyboard. The lightbox closes with its close control, its backdrop, or Escape, and focus returns to the launch control or prior page element after it closes.

Does a channel page need its own consent banner?

No. Opened on its own, a channel page sets no cookies and loads no tracking, so it creates no consent obligation of its own. Embedded in your site, video analytics flow through your existing consent manager exactly as a single Ours video embed does. See Video Channels.

How long are my videos kept?

As long as you keep them. Videos and their generated captions, poster images, and playback files stay in your account until you delete them, and nothing expires on its own. The engagement events a video reports follow your account's data retention policy like any other event.

Can I host video on my own domain?

Yes, with a custom domain configured. Pick it from the domain selector before copying the code, and both the player and the video files load from your hostname.

What happens if I delete a video?

The video and its generated files are removed, so any page still showing it stops playing. Remove it from your pages first. Reporting already recorded for that video stays in place. See Updating a video.

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Still have a question? Contact support@oursprivacy.com.