CallTrackingMetrics Integration

Connect CallTrackingMetrics to Ours Privacy to collect call, SMS, and form events.

Create a source in Ours Privacy

1. Open Sources and create a CallTrackingMetrics source.
2. Copy the source's Webhook URL.

Create a webhook in CallTrackingMetrics

Create and save the webhook before adding it to a trigger workflow. The workflow's Run Webhook action selects an existing webhook.

1. In CallTrackingMetrics, go to Flows → Automation → Webhooks and select New Webhook.
2. Name the webhook, for example Ours Privacy Webhook.
3. Under Trigger, choose Through a trigger [route] to use a trigger workflow, or choose the event that should send data directly, such as the end of a call. Select Save Changes.
4. In Connection, paste the Ours Privacy Webhook URL into Callback URL.
5. Set Request Body Type to Log Data and select Save Changes.

This example shows a webhook configured to send data at the end of a call, form, or chat:

Add the webhook to a trigger workflow

If you chose Through a trigger [route], attach the saved webhook to the workflow that should send events to Ours Privacy.

1. Go to Flows → Triggers and open or create the trigger for your event.
2. Open Workflows and add or edit a workflow with the conditions you need.
3. Add a Run Webhook action.
4. In the Select webhook dropdown, choose the webhook you saved, such as Ours Privacy Webhook.
5. Select Save Changes.

For more options, see CallTrackingMetrics' webhook setup guide and trigger guide.

Next Steps

• Map event fields to Ours Privacy attributes. Use Preview Data in your source to view the latest events received from CallTrackingMetrics.
• Manage your sources.

For further assistance, contact support@oursprivacy.com.