AI Assistant FAQs
Quick answers about the Ours Privacy AI Assistant: page context, dashboards, PHI, table export, better questions, team access, response time, chat history, and the MCP server.
Quick answers about the AI Assistant.
How does it know what I'm looking at?
It sees what you see. Open it from a page in the dashboard and it knows what is on your screen, so "this destination", "this scan", or "this experiment" means the one in front of you. Started from above your first message shows the page, and starter questions for that page help you get going. From anywhere else, name the item you mean in your question.
Can I ask about a dashboard?
Yes. Describe the tile, such as "appointment requests by week for the last 8 weeks", and the assistant digs into the numbers with you. See Asking about analytics.
Does it see PHI?
It works with the same account data your permissions allow. Answers are generated inside Ours Privacy's AWS environment, your data is never used to train public AI models, and the assistant is covered by your Business Associate Agreement with Ours Privacy. See AI Assistant privacy and permissions.
Can I export the table?
Yes. Every table in an answer has Copy table and Download CSV.
How do I get a better answer?
Name the event, the time range, and the comparison you want, then keep going with follow-ups in the same conversation. For a broad question, the answer notes what it covered, so a narrower follow-up, such as one destination or the top five offices, fills in the rest.
Does it work for every user in my organization?
The AI Assistant is enabled per account; contact your account representative to turn it on for your team. Each person's answers follow their own permissions.
How long does an answer take?
A question that pulls from several parts of your account can take a minute or two. The assistant shows its progress while it works.
Can I delete a conversation?
Archive it from the conversation's menu in Chat history. Archived chats move out of your history and can be unarchived later. To remove a conversation entirely, contact support@oursprivacy.com.
How does it relate to the MCP server?
The AI Assistant lives inside the dashboard, right next to the page you are on. The MCP server brings your Ours Privacy account into the AI client you already use, such as Claude or ChatGPT, with an API key. Use whichever fits how you work.
Next Steps
- Getting started with the AI Assistant: open it and ask your first question.
- Asking about analytics: explore your reports and behavior data.
- Reviewing your setup: understand your configuration and compliance findings.
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