Maps FAQs - Ours Privacy

Common questions about Ours Privacy Maps - HIPAA compliance, multiple locations, custom domains, embed limits, and Advanced Location Services APIs.

Common questions about Ours Privacy Maps, embeddable maps, and Advanced Location Services.

General

Are Ours Privacy Maps HIPAA-compliant?

Maps are built for HIPAA-regulated workflows. Map tiles, geocoding, and search requests flow through Ours Privacy infrastructure rather than a public mapping provider, keeping visitor location data inside your compliance boundary. Ours Privacy offers a Business Associate Agreement (BAA) for healthcare organizations. As with any tool, work with your compliance team to confirm your specific configuration meets your requirements.

Does this send my visitors' data to Google Maps?

No. Maps does not use Google Maps to serve your embedded maps or location APIs. When a visitor loads a map or your site calls a location API, the request goes to Ours Privacy infrastructure rather than to a public mapping provider. That means visitor location data stays inside your compliance boundary instead of being shared with a third-party advertising platform, which is exactly the kind of data sharing that regulated organizations need to avoid.

What is the difference between Embeddable Maps and Advanced Location Services?

Embeddable Maps is a no-code store locator: create a map in the dashboard and paste a snippet into your site. Advanced Location Services is an API key that lets you build custom experiences, including your own map rendering, geocoding, place search, and routing. Many organizations start with Embeddable Maps and add Advanced Location Services when they need a custom interface.

Do I need to write code to use Maps?

No. Embeddable Maps requires no code. You create the map in the Ours Marketing Center and paste the generated snippet into any page or CMS. Advanced Location Services is for teams that want to build custom location experiences with code.

Embeddable Maps

Can one map show multiple locations?

Yes. A map can carry a primary address plus any number of additional addresses. When more than one location is present, the viewport is automatically centered and zoomed to fit them all. See Multiple locations.

Can I import many locations at once?

Yes. Upload a CSV with Location Name, Address Line 1, City, State, and ZIP Code required, plus optional Address Line 2, Country, Phone Number, Website URL, and Link Text columns.

Is there a limit on how many maps I can create?

Each account has a configured maximum number of maps. If you reach it and need more, reach out to support@oursprivacy.com.

Where can I embed the map?

Anywhere that accepts an HTML block, including React, Vue, and Angular apps and CMS platforms such as WordPress, Squarespace, and Shopify.

Why doesn't my map show after editing it?

Save the map to republish. If the change does not appear right away, use the cache-clear action in the editor to force the latest version to be served. A map with no saved addresses shows a prompt to add at least one address.

Are embeds accessible?

Yes. Embeds are keyboard navigable and screen reader compatible, conforming to WCAG 2.2 Level AA and Section 508. The Accessible Controls option enables keyboard-navigable map controls, and the editor checks your brand color for WCAG AA contrast.

SEO

Do embeds help my search rankings?

Yes. Embeds load fast, can be served first-party from your custom domain, and include schema.org JSON-LD structured data automatically. See Maps SEO Benefits.

Do I have to add structured data myself?

No. The JSON-LD Place block is included with every embed by default. You can turn it off per embed if you manage structured data elsewhere.

Advanced Location Services

What APIs are available?

Geocoding, reverse geocoding, autocomplete, text and nearby search, place details, static maps, and a set of routing APIs (routes, route matrix, isolines, waypoint optimization, and snap-to-roads). See the Location APIs reference.

How do I get access?

Advanced Location Services is enabled per account. Once enabled, generate an API key from your Ours Privacy dashboard. Contact support@oursprivacy.com if you do not see it.

Which map styles can I use?

Dynamic maps support standard-light, standard-dark, visualization-light, and visualization-dark. Static map images currently support the Satellite style.

Are the routing APIs production-ready?

The routing APIs (routes, route matrix, isolines, waypoint optimization, and snap-to-roads) are in beta. The interface is stable but may receive enhancements. Contact support@oursprivacy.com for access.

Can I serve location services from my own domain?

Yes. With a custom domain, replace cdn.oursprivacy.com with your domain in all API endpoints. API keys are scoped to your whitelisted domains.

Is Maps available through the API?

Yes. The public REST API exposes a locations resource to create, update, list, and fetch embed code for maps programmatically. See the Locations REST API reference.

FAQs