# FAQs

> Common questions about Ours Privacy Maps - HIPAA compliance, multiple locations, custom domains, embed limits, and Advanced Location Services APIs.

Source: https://docs.oursprivacy.com/docs/maps/faqs

Common questions about Ours Privacy Maps, embeddable maps, and Advanced Location Services.

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## General

### Are Ours Privacy Maps HIPAA-compliant?

> Yes. Maps are built for HIPAA-regulated workflows. Map tiles, geocoding, and search requests flow through Ours Privacy infrastructure rather than a public mapping provider, keeping visitor location data inside your compliance boundary. Ours Privacy offers a Business Associate Agreement (BAA) for healthcare organizations. As with any tool, work with your compliance team to confirm your specific configuration meets your requirements.

### Does this send my visitors' data to Google Maps?

> No. Maps does not use Google Maps to serve your embedded maps or location APIs. When a visitor loads a map or your site calls a location API, the request goes to Ours Privacy infrastructure rather than to a public mapping provider. That means visitor location data stays inside your compliance boundary instead of being shared with a third-party advertising platform, which is exactly the kind of data sharing that regulated organizations need to avoid.

### What is the difference between Embeddable Maps and Advanced Location Services?

> Embeddable Maps is a no-code store locator: create a map in the dashboard and paste a snippet into your site. Advanced Location Services is an API key that lets you build custom experiences, including your own map rendering, geocoding, place search, and routing. Many organizations start with Embeddable Maps and add Advanced Location Services when they need a custom interface.

### Do I need to write code to use Maps?

> No. Embeddable Maps requires no code. You create the map in the Ours Privacy dashboard and paste the generated snippet into any page or CMS. Advanced Location Services is for teams that want to build custom location experiences with code.

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## Embeddable Maps

![The map editor for All Ours Health Locations with the map name, a maps.ourshealth.example embed domain, six Chicago-area clinic locations with their addresses, Add Location and Import from CSV buttons, and the Embed Appearance panel for brand color, theme, color scheme, map style, zoom, and controls beside Preview, Copy Embed Code, and Save All Locations](https://docs.oursprivacy.com/img/maps/maps-img-2.jpg)

### Can one map show multiple locations?

> Yes. A map can carry a primary address plus any number of additional addresses. When more than one location is present, the viewport is automatically centered and zoomed to fit them all. See [Multiple locations](https://docs.oursprivacy.com/docs/maps/embeddable-maps#multiple-locations).

### Can I import many locations at once?

> Yes. Upload a CSV with `Location Name`, `Address Line 1`, `City`, `State`, and `ZIP Code` required, plus optional `Address Line 2`, `Country`, `Phone Number`, `Website URL`, and `Link Text` columns.

### Is there a limit on how many maps I can create?

> Each account has a configured maximum number of maps. If you reach it and need more, reach out to [support@oursprivacy.com](mailto:support@oursprivacy.com).

### Where can I embed the map?

> Anywhere that accepts an HTML block. That includes Webflow, WordPress, Squarespace, Wix, Shopify, HubSpot CMS, Ghost, Framer, Drupal, BigCommerce, Adobe Experience Manager, Sitecore, Duda, and Weebly, plus React, Vue, Angular, and Svelte apps and any headless setup. The [website platform directory](https://docs.oursprivacy.com/docs/website-platforms#embeds-maps-videos-and-video-channels) lists the exact location on each platform.

### Will the map work with my CMS if I cannot add a tracking script?

> Usually yes. These are two different questions. The map embed goes in page content, not in your site's `<head>`, so it does not depend on being able to add a site-wide script. Platforms that limit head access often still give you a plain HTML or embed block in the page editor, and that is all a map needs.

### Why doesn't my map show after editing it?

> Save the map to republish. If the change does not appear right away, use the cache-clear action in the editor to force the latest version to be served.

### Are embeds accessible?

> Yes. Embeds are keyboard navigable and screen reader compatible, conforming to WCAG 2.2 Level AA and Section 508. The `Accessible Controls` option enables keyboard-navigable map controls, and the editor checks your brand color for WCAG AA contrast.

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## SEO

### Do embeds help my search rankings?

> Yes. Embeds load fast, can be served first-party from your [custom domain](https://docs.oursprivacy.com/docs/custom-domains), and include `schema.org` JSON-LD structured data automatically. See [Maps SEO Benefits](https://docs.oursprivacy.com/docs/maps/seo).

### Do I have to add structured data myself?

> No. The JSON-LD `Place` block is included with every embed by default. You can turn it off per embed if you manage structured data elsewhere.

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## Advanced Location Services

### What APIs are available?

> Geocoding, reverse geocoding, autocomplete, text and nearby search, place details, static maps, and a set of routing APIs (routes, route matrix, isolines, waypoint optimization, and snap-to-roads). See the [Location APIs reference](https://docs.oursprivacy.com/docs/maps/location-apis).

### How do I get access?

> Advanced Location Services is enabled per account. Once enabled, generate an API key from your Ours Privacy dashboard. Contact [support@oursprivacy.com](mailto:support@oursprivacy.com) if you do not see it.

### Which map styles can I use?

> Dynamic maps support `standard-light`, `standard-dark`, `visualization-light`, and `visualization-dark`. Static map images use the `Satellite` style.

### Can I serve location services from my own domain?

> Yes. With a [custom domain](https://docs.oursprivacy.com/docs/custom-domains), replace `cdn.oursprivacy.com` with your domain in all API endpoints. API keys are scoped to your allowed domains.

### Is Maps available through the API?

> Yes. The public REST API exposes a `locations` resource to create, update, list, and fetch embed code for maps programmatically. See the [Locations REST API reference](https://docs.oursprivacy.com/docs/platform-api/locations).

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## Next steps

* [Embeddable Maps](https://docs.oursprivacy.com/docs/maps/embeddable-maps)
* [Advanced Location Services](https://docs.oursprivacy.com/docs/maps/advanced-location-services)
* [Location APIs reference](https://docs.oursprivacy.com/docs/maps/location-apis)
* [Maps SEO Benefits](https://docs.oursprivacy.com/docs/maps/seo)
